We are open
Monday - Saturday 10:00 A.M. to 6:00 P.M.
Sunday deliveries by appointment.
We Serve all of the
Juneau / Douglas Alaska Area.
Special Delivery Information
With most residential deliveries, we attempt to call the residence and
coordinate a delivery time, ensuring that someone will be home to accept
the order. This call may be made as early as 24 hours prior to the
scheduled delivery time. If no one answers, we will leave a call back
number. We will not proceed until contact is made, which can result in the
delivery being made later then scheduled. Consequently, it is important
that a correct phone number for the recipient (cell) or residence (land line) be provided. We will make every effort to be discrete in our effort to coordinate a delivery time, however, customers are forewarned that this process does pose a risk of exposing an intended surprise. In some cases, extenuating circumstances may result in the delivery being attempted without first calling. If no one is available to accept the delivery, the balloons will be left if there is a safe and hidden location which makes this possible. If it is not practical to leave the balloons, a tag will be left on the door advising the recipient that a delivery was attempted, or a message to this effect will be left on the recipient's phone. The order will either be redelivered or the recipient will be directed to pick up the balloons at our store.
Many schools have restrictions on balloon deliveries. Please contact the respective institution for approval, prior to ordering.
For security reasons, we are unable to deliver balloons directly to the room of a guest. All hotel deliveries for guests are left with the concierge, the front desk, or the loading dock, depending on the hotel's policy. Once the balloons have been delivered to one of these locations, we consider the delivery accomplished. Customers sending balloons to hotel guests are encouraged to contact the hotel to confirm that the balloons have been transferred to the guest by the hotel.
DELIVERIES TO SECURE FACILITIES
In many high-rise office buildings and other facilities with restricted access, we are usually required to leave the balloons with a receptionist. We will attempt to leave a message with the recipient advising that a delivery has been made and is ready for pick-up. Once the balloons have been delivered to the receptionist, we consider the delivery accomplished.
Bartlett Regional Hospital does not allow the delivery of any latex balloons but they do allow foil balloons
Balloons by Night Moods is a proud member of PEBA, the international Pro Environment Balloon Alliance, and our owner, Kathy Buell is on the USA Chapters Board. As a member of PEBA Balloons by Night Moods is dedicated to the elimination of all types of balloon releases and in such, will not knowing sell balloons of any kind for balloon releases.
For more information about PEBA please visit their website at www.PEBA.com.au.